*Delivery is an estimate, not a guarantee
We can’t wait to get your products to you, and the minute we receive your order, we’re working on getting it fulfilled and shipped.
With the Exception of Holidays, all orders are shipped 7-10 business days . We ship from Florida Average delivery time is 3 to 6 business days, but depends on USPS. Please log in to your account to view your orders and tracking numbers. An order confirmation email is automatically sent by our system, but often ends up in a SPAM folder, so please double-check and add chezperks.com as a “safe” domain.
We ship to the address provided on your order by USPS First Class, Parcel, Priority, Express, or FedEx. (In some cases, we use UPS).
*** At this time we do NOT ship to CANADA & MEXICO *****
Shipping & Handling Rates
Shipping is calculated on your check out page. We use calculated shipping costs for Priority Shipping with USPS and UPS based on the weight of your items and your location OR we also offer the standard (flat) shipping option. You decide which shipping time and cost works best for you. To see what your shipping charges are simply add the items you would like to purchase to your shopping cart. Enter your state and zip code and click update. Here you will see your actual shipping costs from USPS and UPS.
Insurance: All packages over 1 pound will automatically include shipping insurance. If you would like to purchase additional shipping insurance, you have the option upon checkout. Insurance is recommended on orders over $100.00.
Please note, once your order has been submitted, we cannot change your order or shipping address.
* Overnight Shipping is guaranteed to most destinations, but some destinations may require 2 days depending on location.
Lost or Undeliverable Packages
PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT AT THE TIME OF PURCHASE!
We cannot be responsible for packages that are lost due to incorrect address information provided. Please double check the shipping address provided. We purchase delivery confirmation on each domestic shipment. If the post office confirms that the package was delivered, we will not replace an order. If, for some reason, your package is undeliverable and is returned to us, we will contact you when the package is received. We will request an updated shipping address and will charge for reshipping fees. If you do not want us to reship and would prefer a refund, there is a 15% restock fee + original shipping charge. We do not reship or refund orders that are verified by USPS as delivered.
RETURNS & EXCHANGES
Due to the nature of our items being custom we do not accept returns , If there is a issue with your order please reach out and contact us. If there is a mistake on our part with your order we will do all we can to make it right .
Please note we do not offer refunds on Custom orders .
Holiday Shipping
Please take Holidays into consideration. USPS, UPS and FedEx tend to run a little behind on delivery during major holidays, especially Christmas. Please allow a few extra days for your package to be delivered. Here at Chez perks we do our best to ensure that your package will be shipped within 7-10 business days but we can not be held responsible for carrier shipping delays during holidays. If packages are delayed during the holidays, we apologize, but we have no control and shipping fees will not be refunded.